Return & Exchange

Before each order leaves our headquarters, our team performs a list of stringent checks to ensure your order reaches you in the best condition possible. Your carton would have gone through the following processes before they are couriered to your delivery address.

  • Inspection is done to ensure that product seals are intact for quality assurance.
  • Electronic devices are tested to ensure they are in the right working condition.
  • Products are wrapped thoroughly in protective material to withstand impact and prevent any damages that may occur during shipment.
  • Products packed in the cartons matches your order.
  • Cartons are sealed to ensure your items are kept securely.

Refunds

We do allow refunds to your credit or designated bank account for the following circumstances only:

  • Payment made for product that is no longer available due to system fault.
  • Accidental double payment for the same order.

 

Exchanges

We offer exchanges should you receive any items that is not part of your purchase.

If for any reason the product you receive is not according to your purchase or if there are issues with your order, please contact us at info@diconcierge.com with the following details.

  • Name
  • Email address
  • Contact number
  • Order Number

 


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